An IT Support Specialist provides computer support for companies and offers assistance to the network users on their systems. This can be internal help, assisting staff who use the system at the company or it can be helping external clients who access the networks via the Internet. These specialists have been created to deal with the hardware and software that make up a company’s network. These people work in close collaboration with the users to resolve technical issues that arise. If a user experiences a problem with the hardware of their systems they often need to be assisted by an IT specialist as they will have a more difficult time getting the issue resolved and tend to be less likely to call their company for help if they cannot find the solution themselves.
The role of an IT support specialist can vary depending on the size of a business
the complexity of the problem, and whether it is an internal or external call. For smaller companies it may only take one person to provide IT technical support and it is quite common for this to be an entry-level position. On the other hand, large businesses with more complex IT systems can have several IT support specialists depending upon the size of the company and the nature of the hardware and software being used. These positions can involve support specialists who have completed a bachelor’s degree in information technology, along with more experienced professionals who have already worked in this industry and who are employed full-time by the company.
IT support specialists are required to be licensed and have a certain level of experience. A majority of these positions require candidates to have passed specific examinations set by the IT Industry Council (ITI). These examinations cover such areas as information technology policy, network security, technical support, troubleshooting, and software training. Many IT support specialists will also complete additional training once they have become certified by the ITI. Some specialists choose to specialize in a particular aspect of information technology, for example network security specialist or a data center administrator.
Another job role that an IT specialist might hold is in the manufacture or development of hardware. There are many companies, such as Dell, Toshiba, Sony, and HP, which specialize in computer hardware. These companies provide technical support and maintenance for new notebooks, computers, servers, video game consoles, and other equipment. They will also provide warranty for these products and assist owners with troubleshooting and maintenance.
Support specialists can also be involved with the design and manufacturing of hardware. This can range from consumer-grade equipment to servers and workstations at corporate and government facilities. Manufacturers will often contract, IT support specialists to provide technical support for their products, especially if they are in high demand by end-users. Manufacturers will sometimes provide specialist training to individuals who wish to become support specialists.
The second most popular IT specialist job description is that of an information technology specialist.
Many companies require individuals with this knowledge because information technology is the foundation of modern business and society in general. In order to understand today’s world, it is important to have at least some IT knowledge. Often this knowledge can be gained through a college degree program, but there are also plenty of career opportunities available to those without a college degree in information technology.
- A common IT support specialist job description is that of a network administrator.
- Although this role requires a great deal of computer knowledge, it does not necessarily require a major in engineering.
- Certified information technology administrators can perform a variety of tasks, including fixing hardware issues and installing updates on existing hardware.
These administrators can also Troubleshoot hardware issues with users, coordinate network traffic, provide support for email servers and help users install software applications.
Information technology specialists are just one of the many positions that an IT specialist can hold. While most specialists will focus on hardware issues, there are positions available to those interested in both networks and information technology. These professionals can work in the information technology department of a company, or they may work as network administrators for smaller firms. IT support specialists are in high demand and can often find high-paying positions in their field.