Managed IT services is the process of outsourcing the task of keeping, anticipating, and sustaining requirement for, and handling various systems and functions to enhance organizational performance and reduce costs. Outsourcing is now one of the most popular ways of handling business requirements. It saves time, improves productivity and increases profitability. Thus, companies are now looking out for service providers who can handle the entire IT infrastructure requirements through a well-defined and systematic process. The following discussion briefly discusses managing IT services and their significance in today’s fast-changing corporate world.
Today, almost every company is depending on IT outsourcing for its growth and development.
This trend has led to a significant rise in the demand for managed support services. A company adopting managed services finds it easier to deal with a number of tasks, which in turn, boosts up efficiency and lowers down cost.
IT Managed support services employ a number of strategies for running an efficient and effective infrastructure. The strategies involved include the deployment of new operating system(s), application integration, creation of custom software, automation of tasks, security updates and maintenance, etc. Some of the popular IT support services that proactively monitor and secure the data include Microsoft Security Essentials, Microsoft Exchange Services, Citrix Metaframe Installer, Microsoft SharePoint Services, Microsoft Dynamics GP, Microsoft Dynamics SL, etc. These providers also proactively monitor and secure any external network, workstations, servers, printers, or other electronic equipment.
Apart from the IT support services, managed service providers also proactively monitor and secure the physical infrastructure. This includes installation and implementation of computer systems and updating of anti-virus programs, application updates, computer networking security, etc. Most companies have now become conscious about the benefits of remote management of their computer systems. Through this, providers proactively provide upgrades, security patches and other service enhancements to their customers at the time of need.
Another service that is offered by the managed service providers is 24 hour technical support. These services come in extremely handy especially if there is a problem related to the hardware or software. Most companies prefer to outsource these services to companies that are experienced and have a track record in the industry. This enables them to save on cost while still getting the support they need. Also many companies take advantage of the online managed services offered by managed service providers so that they can take advantage of the convenience of accessing these providers through the internet.
The remote monitoring of these managed service offerings helps the users to troubleshoot problems remotely,
which helps in reducing down time of the network operations. It is a win-win situation for the users as they do not have to leave their desk to troubleshoot a problem. Instead they can simply connect to the remote monitoring service provider and get a quick response. It also allows the company to troubleshoot issues related to their hardware without affecting their business. There are a number of benefits that one can derive from these managed service offerings. For instance:
- The remote service provider enables you to gain access to all your hardware devices such as desktop tops, laptops, printers and more.
- With this managed service provider proactively providing updates, security patches and other service enhancements you can easily reduce the downtime of your system.
- The managed support also allows the company to troubleshoot critical issues before their effects become irreversible.
The managed support also allows you to manage your data securely over the Internet. Many service providers are able to do this over the secured Wi-Fi connection of your office.
Managed IT service providers are proactive in addressing issues before they become irreversible. They are constantly monitoring the network and are performing automatic updates. These proactive measures help to reduce the downtime of your system and the overall operational productivity. Many providers also offer guaranteed time slots for their services and several different levels of service depending upon the size of the company. The managed services also help to ease out the deployment of new hardware. These proactive techniques to help you effectively handle the technology aspects of your business and make them more efficient and less stressful.